This is an example incident

2022-04-16T23:58:29Z

Apr 16, 23:58 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Apr 16, 23:48 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Apr 16, 23:54 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Apr 17, 00:24 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.